Are You Ready to Begin the Adventure?

1. The Information We CollectWe collect the following types of personal information:-Contact Details: Name, email address, phone number, and other relevant contact information required for you to make a booking or send us inquiries. Booking Information: Date, time, and other details related to the booking.-Payment Information: Payment details are processed through secure third-party payment services. We do not store sensitive information such as credit card details.-Site Usage Information: We may use cookies and similar technologies to collect information about how you interact with our site, helping us improve your experience.
.
2. How We Use Your InformationWe use your personal data for the following purposes:-To Process Bookings: We ensure a simple and secure booking experience at Insider Escape Rooms.-To Improve Customer Service: We respond to your inquiries and provide support.-To Send News and Offers: With your consent, we may send promotional materials about new rooms, events, or special offers.-To Improve User Experience: We use cookies and analytics tools to enhance the performance of the site and the user experience.
.
3. Sharing Data with Third PartiesWe respect your privacy and will not sell or share your personal information with third parties, except in the following cases:-Payment Processors: Secure third-party services for processing payments.-Legal Compliance: If we are required by law to disclose your personal data for legal or regulatory reasons.4. Your Rights Under GDPRAs a data subject, you have the following rights regarding your personal data:-Right of Access: You can request a copy of your personal data that we hold.
-Right to Rectification: You can ask for your information to be updated or corrected if it is inaccurate.
-Right to Erasure: You have the right to request the deletion of your data under certain circumstances.
-Right to Restrict Processing: You can request a limitation on how we use your data.
-Right to Data Portability: You can request the transfer of your personal data to another service provider.
-Right to Object: You can object to the processing of your personal data for marketing purposes at any time.5. Data Security
We are committed to protecting your personal data and use appropriate technical and organizational measures to safeguard it against unauthorized access, disclosure, alteration, or destruction6. Data RetentionWe will retain your personal data only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements7. Cookie PolicyWe use cookies to improve your browsing experience and personalize the content we offer. You can adjust your browser settings to refuse cookies, but this may limit the functionality of our site.8. Policy ChangesWe reserve the right to update this privacy policy from time to time to reflect changes in our practices or for legal or operational reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically.9. Contact UsIf you have questions or concerns about this privacy policy or wish to exercise your rights under GDPR, you can contact us at the section below.

1. What is the age limit?Given the complexity and difficulty of our escape room, as well as the sensitive nature of certain objects that require careful handling, the minimum age for participation is 7 years old.2. Are there participation restrictions?The escape room is not recommended for individuals who suffer from claustrophobia, epilepsy, or who have pacemakers or defibrillators, as the game takes place in an enclosed space and contains magnetic elements. If you have a chronic condition that could worsen in closed spaces, in dark conditions, or due to loud noises, please contact us before making a booking.3. How many people can participate?The escape room is designed for teams of 1–6 people. Based on our experience, larger groups have a higher chance of solving the puzzles within the allotted time.4. What happens if we arrive with more people than the allowed number?To ensure an optimal experience and in accordance with our safety rules, the maximum number of participants for a session is 6 people. If you arrive with more than 6 people, those exceeding this number will be charged separately, according to the group rate for a new booking. Please contact us for further details and to discuss available options.5. How much time do I have?From the moment you enter the room, you and your team have 60 minutes to solve the puzzles and escape.6. Am I actually locked in the room?No, the goal of the escape room is to solve the Emperor's Enigma. The door will remain open throughout the whole span of the game, so you don’t need to worry.7. How does the escape game work?The escape scenario has its own theme and a goal to accomplish. The puzzles are designed so that the first ones are easier, with difficulty increasing as the game progresses.8. What happens if I don't manage to solve all the mysteries and escape?At the end of the 60 minutes, our team will signal the end of the game. In such cases, you can choose to learn the final solution to the puzzles or keep the mystery for another time.9. What do I do if I get stuck during the game?Our team monitors the game and can assist you, upon request, by providing hints to guide you. However, we won’t reveal the final puzzle solution.10. Can I experience the room more than once?Of course, but we don’t recommend it, as the thrill of discovering clues and solving puzzles is what makes the game so captivating.11. Can I play if I am pregnant?Absolutely. Escape games don’t require physical effort and don’t contain dangerous objects or elements. You can leave the room at any time, and the game can continue when you return.12. Is Insider Escape Rooms a franchise?Insider Escape Rooms is a local brand from Brașov, not a franchise.13. How can I book?Bookings can be made by completing the form on the website or by phone at +40773318380. The simplest option is the website form, where you can see the availability of time slots in real time.14. Can I cancel or modify my booking?Yes, after making a booking, you will receive a confirmation email. If you want to modify or cancel the booking, you can call us at least 30 minutes before the initial booking time.15. What happens if I am late?If the delay is minimal, the game duration will not be affected. We allocate a 30-minute interval between bookings.16. How can I pay?Payment can be made by card or cash at the end of the game.17. What do I do if I have questions not covered in this section?If you have additional questions, you can contact us by phone at +40773318380 or by email at escape@insider-escape.ro.

1. Incomplete or Incorrect BookingsEscape room bookings for Insider Escape Rooms that contain incomplete, incorrect, or unverifiable information will be automatically canceled without prior notice.2. Booking Modifications or CancellationsOur team will contact you 30 minutes before the booking. If you wish to modify the booking, you can call +40773318380. If players do not show up and do not notify us within the requested timeframe, Insider Escape Rooms has the right to refuse a new booking.3. How to Make a BookingBookings for Insider Escape Rooms games can be made online, through the booking form, by phone, or by email at escape@insider-escape.ro. In all cases, the booking will be confirmed via an email containing all the details. If you have not received the confirmation email, please contact us by phone at +40773318380.4. Number of Participants and Minimum AgeEscape room games can be played by teams of 1 to 6 people. The minimum age for participation is 7 years old. If this rule is not followed, the Insider Escape Rooms team has the right to stop or cancel the game without a refund.5. Video MonitoringParticipants understand and accept that they will be monitored via surveillance cameras during the game. Monitoring is necessary for the proper conduct of the game and for quick intervention in case of emergencies. The footage will not be stored, and no photos will be taken during the game.6. Medical RestrictionsEscape games are not recommended for individuals suffering from claustrophobia, panic attacks, asthma, epilepsy, heart conditions, or those with implanted pacemakers or defibrillators, as well as others with medical conditions incompatible with the game. Participation under these circumstances is at your own risk, and Insider Escape Rooms is not responsible for any consequences.7. Game SafetyThe theme of our room was created while respecting all necessary safety measures. The objects and elements inside the room are neither harmful nor dangerous. Participants take responsibility for any action that causes physical or psychological harm, whether voluntary or involuntary.8. Prohibition on Alcohol and Substances
Access to the game is strictly prohibited for individuals under the influence of alcohol or illegal substances, as well as those carrying such substances or alcoholic beverages. Smoking is prohibited within Insider Escape Rooms. Failure to comply will result in the immediate termination of the game without a refund.9. Use of Physical ForceInsider Escape Rooms games rely on intelligence, logic, and attention to detail, without requiring physical force. The solutions to the game do not involve damaging furniture, decorative objects, or equipment inside the room. Any damage or destruction will result in the payment for the damaged items and the reserved time slot for that room.10. Photography and Video Recording
Photography or video recording of the room or objects inside the room is only allowed with staff approval. Failure to comply with this rule will result in the immediate termination of the game without a refund and may lead to legal action against the individuals involved. .11. Objects Marked "Do Not Touch"Any object in the room marked with a 'Do Not Touch' sign does not contain clues and should not be moved or manipulated. Removing the markings or handling these objects is prohibited.

It all started with the dream of creating a special experience for the people of Brașov. Inspired by the culture and fascinating mystery of ancient Japan, we created a unique escape room, where every detail tells a story, and each puzzle brings you closer to uncovering a new secret.We are a team of enthusiasts who love creating unforgettable moments for you and your loved ones. We enjoy watching friends and families share quality time together, laughing, challenging each other, and living extraordinary adventures. For us, it’s more than just an escape from the everyday—it’s an invitation to fun, surprises, and lasting memories.We warmly invite you to take on the challenge and enjoy a one-of-a-kind experience.

What Awaits You in the Room?

A complex Japanese mystery filled with hidden clues and puzzles to test your intelligence and creativity.

• Learn More